Assistance on request
A correct maintenance guarantees the good functioning and the efficiency of a machine. For this reason, our role does not end with the selling of the product, but continues in that we are at the client’s complete disposal for assistance, both preventively through our training courses and in the event of any failures. The timeliness of our interventions and in the supply of spare parts is guaranteed by all our customer care centres in Italy and all over Europe.
Planned assistance
In addition to normal maintenance – functional testing of the machine after installation and technical assistance on request – Sideros Engineering offers planned maintenance schedules. Over the years, experience has shown that preventive assistance reduces by 60% the number of interventions necessary for repair operations.
Our clients may choose between two options:
- BASIC maintenance, which covers only the labour cost;
- GLOBAL maintenance, which covers the labour cost plus some spare parts.
Both options are offered with a one or three year duration. |
Tele-assistance
In order to simplify the identifying of failures and causes of ill functioning of the machine, for several years now Sideros Engineering has been installing a modem on its most advanced plants in order to permit a remote diagnosis and, if possible, the solution of the technical problem itself.
For assistance in Italy please refer to:
CUSTOMER CARE SERVICE ITALY
E-mail: assistenza@siderosonline.com
For assistance in all other Countries please refer to:
FOREIGN CUSTOMER CARE SERVICE
E-mail: info@siderosonline.com
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